Employment
Opportunities
In pursuit of its mission, Family Service Rochester places the utmost importance on recruiting and retaining a highly skilled and motivated staff. In so doing, Family Service Rochester seeks employees committed to working with families and willing to challenge themselves to provide the best service possible. The agency fosters a rewarding, positive work environment that encourages personal and professional growth. Family Service Rochester is an equal opportunity employer and does not discriminate based on religion, race, culture, gender, sexual orientation or disabilities.
Receptionist (Part-time) Wednesday & Thursday evenings 4-8 p.m.
Position Purpose:
Perform a variety of reception and clerical tasks to support efficient operations for the agency in areas of administration, program services, and other agency activities as needed.
Essential Functions and Responsibilities:
Provide primary reception coverage during scheduled office hours by welcoming all clients/visitors in a respectful and timely fashion whether in person or by phone.
Operate a multi-line phone system and forward calls to appropriate personnel.
Within the scope of the reception position, provide all callers and visitors accurate and appropriate information regarding agency and program services.
Provide general clerical support including but not limited to data entry, photocopying, filing, sorting and faxing insuring accuracy and completion within established deadlines.
Other Responsibilities:
Gain knowledge about the agency and the programs to effectively fulfill the receptionist role.
Share information with other support staff team members as needed to insure receptionist responsibilities and coverage is maintained at all times.
Other duties as assigned.
Supervisory responsibility:
No direct supervisory responsibility
Qualifications:
Training and Experience:
High School Diploma/GED required with two years of office experience that include substantial responsibility for data entry using Microsoft Office software.
Knowledge, Skills and Abilities:
Must possess intermediate skills in computer literacy utilizing spreadsheet, database, and word processing software to perform assigned tasks accurately and within established deadlines. Requires accuracy in data entry and must possess numeric aptitude. Requires ability to organize, process, and track large volumes of detailed confidential information. Must be able to demonstrate good follow-through and time management skills.
Requires the ability to create a welcoming environment for all visitors, callers, and staff. Must have the ability to manage difficult or emotional customer situations, multi-task and handle varying workloads, and maintain confidentiality regarding client information gained through employment.
Special Requirements:
May occasionally need to flex the standard work schedule to insure there is front office coverage due to co-workers illness, absence, etc.
Physical Demands:
Must be able to regularly talk, hear, sit, and perform keystrokes to enter data entry with speed to insure work is completed in a timely fashion. Requires physical ability to routinely handle normal office materials and tools, as well as bending, lifting, and reaching; and the ability to move throughout office areas to complete work assignments.
Work environment: Exposure to normal office heating and cooling systems and chemicals used for normal office equipment.
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Family Involvement Strategy Coordinator/Facilitator (Part-time)
Position Purpose:
This position provides direct service to families in the context of the preparation, coordination and facilitation of Family Group Decision Making (FGDM) and FIS meetings in Dodge, Steele, Freeborn, Waseca, Rice and Olmsted Counties. The coordinator/facilitator is assigned to the Child and Family Services Division under contract with Olmsted County Social Services and may be assigned to support various community service units and unique client populations. Primary goal will focus on engaging families to build family and child safety and well-being plans.
Essential Functions and Responsibilities:
1. Coordinate and facilitate FGDM meetings on referral from a variety of Community Services Units utilizing the concepts of the family group decision-making model.
2. Complete all assigned documentation and prepare paperwork related to family plans.
3. Provide education and information on Family Group Decision Making to the community.
4. Work as part of a team in the implementation of Family Group Decision Making.
Other duties and responsibilities
1. Attend supervisory sessions and other meetings as directed
2. Work a schedule that is responsive to client availability, which may include evening hours on a regular basis.
3. Attend regional state meeting, training seminars, and conferences to improve skill levels, and studies appropriate literature in the field.
Supervisory responsibility:
No direct supervisory responsibility
Qualifications:
Training and Experience:
Bachelor’s degree is required and relevant experience in working with families.
Knowledge, Skills and Abilities:
Possess the ability to work effectively with diverse populations; to work within a team environment; effectively communicate with colleagues, co-workers and clients. Must possess computer literacy.
Special Requirements:
Must have a valid driver’s license and dependable transportation to use for work purposes. Willingness and ability to work additional time if needed to meet crises and deadlines.
Physical Demands:
Must be able to regularly talk, hear, sit, and perform keystrokes to enter data entry with reasonable speed to insure work is completed. Requires physical ability to routinely handle normal office materials and tools including frequently filing, lifting and reaching; ability to move throughout office areas and clients’ private homes to complete work assignments.
Work environment:
Regular exposure to normal office and private home environments. Occasional exposure to home environments that include smoking and pets. Ability to drive in inclement weather.