Employment
Opportunities
In pursuit of its mission, Family Service Rochester places the utmost importance on recruiting and retaining a highly skilled and motivated staff. In so doing, Family Service Rochester seeks employees committed to working with families and willing to challenge themselves to provide the best service possible. The agency fosters a rewarding, positive work environment that encourages personal and professional growth. Family Service Rochester is an equal opportunity employer and does not discriminate based on religion, race, culture, gender, sexual orientation or disabilities.
Open Position(s):
- Intake Specialist / Full-time
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Intake Specialist / Full-time
Position Purpose:
Position exists to aid individuals and families with referrals and other requests for information as well as coordinates the education programs. Conducts the initial telephone or person-to-person interview with the client who is requesting services to document eligibility requirements and begin to identify client needs. Coordinates and supports the education programs within the agency.
Essential Functions and Responsibilities:
1. Coordinates and accepts referrals. Supports the client during the intake process through identifying needs with client and family, obtaining family history, and scheduling appointments. Obtains information via telephone, face to face, or home visits.
2. Prepares and enters information into the electronic health record and state reporting site.
3. Performs insurance benefits verification, obtains initial authorizations/referrals as required by payer guidelines.
4. Respond to requests for information and/or assistance by documenting and appropriately routing referrals internally or by providing other information to callers that will facilitate their accessing community resources, services, and benefits outside of the agency.
5. Coordination of education programs which includes verifying eligibility of program participants, finalizing enrollment, and distributing letters of completion.
Other Responsibilities:
1. Manage, analyze, and prepare reports related to case files and service activity utilizing our electronic health records.
2. Other duties as assigned.
Supervisory responsibility:
No direct supervisory responsibility.
Qualifications:
Training and Experience:
Bachelor’s degree in social work or a related field is required. Previous experience working in human services and the intake process desired.
Knowledge, Skills and Abilities:
Knowledge of family centered case management and principles of social work practice are required. Possess the ability to work effectively with diverse populations, to work within a team environment, and effectively communicate with colleagues, co-workers and clients. Must possess intermediate skills in computer literacy utilizing spreadsheets, databases, and word processing software. Requires ability to organize, process, and track large volumes of detailed confidential information.
Special Requirements:
Must have a valid driver’s license and dependable transportation to use for work purposes. Willingness and ability to work additional time if needed to meet crises and deadlines.
Physical Demands:
Must be able to regularly talk, hear, sit, and perform keystrokes to enter data with reasonable speed to insure work is completed. Requires physical ability to routinely handle normal office materials and tools including frequently filing, lifting and reaching; ability to move throughout office areas and clients’ private homes to complete work assignments.
Work environment:
Regular exposure to normal office and private home environments. Occasional exposure to home environments that include smoking and pets. Ability to drive in inclement weather.
Although an official closing date has not been set, we encourage contacting Family Service Rochester as soon as possible to insure consideration in the applicant selection process. To be considered a formal applicant, a completed application is necessary and a cover letter and resume is suggested. You may apply in person or send your application to Family Service Rochester, 1110 Sixth Street NW; Rochester, MN 55901. EOE.